Description:
QuickBooks Error -6000, -107 is a common issue faced by users, usually indicating problems with accessing or opening company files. This error typically arises due to issues with the file path, damaged files, or network problems. Here’s a comprehensive guide to troubleshooting and fixing this error:
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Understanding the Error
Error -6000, -107 generally appears when QuickBooks cannot access or open the company file, often due to file corruption, network issues, or improper configurations. It may be accompanied by messages like “We’re sorry, but QuickBooks encountered a problem” or similar.
Step-by-Step Fixes
1. Check File Location and Path
- Ensure Proper Location: Verify that the company file is located in the correct folder. QuickBooks should not have issues accessing it if it’s on a local drive.
- Avoid Special Characters: Ensure that the file path does not contain special characters or excessive length. The path should be short and free of unusual characters.
2. Use the QuickBooks File Doctor Tool
- Download and Install: Get the QuickBooks File Doctor Tool from the Intuit website.
- Run the Tool: Open the File Doctor Tool and select your company file. Follow the on-screen instructions to let the tool diagnose and fix issues with the file.
3. Check Network Issues
- Verify Network Connection: Ensure your network is functioning properly if the file is on a network drive.
- Server and Firewall Settings: Make sure the server hosting the file is operational and that firewalls or security settings aren’t blocking QuickBooks access.
4. Update QuickBooks
- Install Updates: Ensure you’re using the latest version of QuickBooks. Go to the Help menu and select “Update QuickBooks Desktop” to download and install any available updates.
5. Check File Permissions
- File Access: Ensure you have proper permissions to access the company file. You may need to adjust file permissions to ensure full access rights.
- Folder Permissions: Verify that the folder containing the file also has the correct permissions.
6. Rename the .ND and .TLG Files
- Locate Files: Find the .ND and .TLG files associated with your company file (they are located in the same folder as your company file).
- Rename Files: Rename these files to .NDOLD and .TLGOLD respectively. QuickBooks will automatically create new ones when you reopen the program.
7. Restore a Backup
- Backup Restoration: If the company file is damaged beyond repair, restoring from a recent backup might be necessary. Go to the File menu, select “Open or Restore Company,” and follow the prompts to restore from your backup.
8. Verify and Rebuild Data
- Verify Data: Use the “Verify Data” utility from the File menu to check for data integrity issues.
- Rebuild Data: If verification finds issues, use the “Rebuild Data” utility to fix them. Follow the on-screen instructions to complete the process.
9. Consult QuickBooks Support
- Professional Help: If the problem persists, contact QuickBooks support for further assistance. Provide them with error details and steps you’ve already tried.
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Summary
Error -6000, -107 in QuickBooks can be resolved by following these steps: verifying file path and permissions, using QuickBooks File Doctor, checking network settings, updating QuickBooks, renaming .ND and .TLG files, restoring from a backup, and using the Verify and Rebuild Data tools. If these solutions don’t resolve the issue, contacting QuickBooks support is recommended for advanced troubleshooting.
Category:
Tag: QuickBooks